Privacy Policy

1. Who we are

True Crime Collab operates the True Crime Forum and associated community events.

For data-protection purposes, True Crime Collab is the controller of the personal information described in this notice.

Contact: northeasttruecrime@gmail.com

2. Information we collect

Depending on how you interact with us, we may collect:

• your name and email address;
• your telephone number, if you voluntarily provide it;
• ticket-booking and event-attendance information;
• your communication and marketing preferences;
• messages or enquiries you send us;
• technical information about your use of our website;
• information about how you found or joined us, such as through Facebook, Instagram, MailerLite or the True Crime Forum website.

Please do not provide personal information that we have not requested.

3. How we use your information

We may use your information to:

• send you a guide, resource or other information you requested;
• provide information about True Crime Forum and True Crime Collab events;
• send event reminders, ticket information, discounts and related offers where you have consented;
• manage bookings and event attendance;
• answer enquiries and provide support;
• maintain records of communication and marketing preferences;
• understand the effectiveness of our advertising and communications;
• improve our events, website and communications;
• meet legal, accounting and administrative obligations.

4. Our lawful bases

Under UK data-protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we rely on:

• Consent, where you have agreed to receive email marketing or agreed to optional advertising tracking via the Meta Pixel.
• Contract, where information is required to process or administer a booking.
• Legitimate interests, where the processing is necessary for proportionate event administration, responding to enquiries, protecting our services or improving our activities.
• Legal obligation, where we are required to retain or disclose information by law.

You may withdraw your consent at any time by using the unsubscribe link in an email, managing your cookie preferences through the Cookie settings link in the footer, or contacting us. Withdrawing consent will not affect processing that took place before it was withdrawn.

5. Marketing communications

We send promotional emails only where we have an appropriate lawful basis.

Marketing communications may include:

• True Crime Forum announcements;
• programme and workshop information;
• ticket information;
• event reminders;
• discounts and special offers;
• news about related True Crime Collab activities.

You can unsubscribe at any time by selecting the unsubscribe link included in our emails or by contacting us at northeasttruecrime@gmail.com.

We may retain a minimal suppression record after you unsubscribe so that we can respect your preference and avoid contacting you again.

6. Who receives your information

We may use trusted service providers to operate our events, website and communications. These may include:

• Meta Platforms (Meta Platforms Ireland Ltd / Meta Platforms, Inc.), when information is submitted through Facebook or Instagram, or when you consent to advertising cookies and tracking via the Meta Pixel to measure advertising performance and website activity;
• MailerLite, for mailing-list administration and email delivery;
• Ticket Tailor, for ticket bookings and event administration;
• payment providers used to process purchases;
• website hosting, analytics and technical-support providers;
• professional advisers where reasonably necessary.

These organisations may process information on our behalf or, in some circumstances, act as separate data controllers.

For more details regarding our use of advertising tracking, provider information, and cookie durations, please read our dedicated Cookie Policy.

We do not sell or rent personal information to third parties.

We may disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

7. International data transfers

Some of our service providers may process personal information outside the United Kingdom.

Where UK data-protection law requires it, we use an appropriate safeguard for international transfers, such as UK adequacy regulations or approved contractual protections.

8. How long we keep information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected.

Mailing-list information is normally retained until you unsubscribe, withdraw your consent or the information is no longer required.

We periodically review inactive marketing records and may delete them when there is no longer a reasonable need to retain them.

Consent and suppression records may be retained where necessary to demonstrate your communication preferences and ensure that you are not contacted after opting out.

Booking, transaction and financial records may be retained for longer where required for tax, accounting, fraud-prevention or other legal purposes.

9. How we protect information

We take reasonable organisational and technical measures to protect personal information.

These measures may include:

• restricting access to authorised people;
• using password protection and multifactor authentication where available;
• using reputable service providers;
• reviewing access permissions;
• limiting the information we collect;
• deleting information when it is no longer required.

No method of online transmission or storage can be guaranteed to be completely secure.

10. Your data-protection rights

Depending on the circumstances, you may have the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of your information;
• request restriction of how your information is used;
• object to certain uses of your information;
• request transfer of certain information;
• withdraw your consent at any time;
• complain to the Information Commissioner’s Office.

To exercise your rights, contact northeasttruecrime@gmail.com. We may need to verify your identity before completing a request.

You can find information about your rights and submit a complaint through the Information Commissioner’s Office website at:

https://ico.org.uk/

11. Links to other websites

Our website and communications may contain links to external websites, including ticketing, payment and social-media services.

Those organisations are responsible for their own privacy practices. We recommend reviewing their privacy notices before providing personal information.

12. Children’s information

Our mailing list and lead-generation forms are not intended to collect information directly from children under the age of 13.

If we learn that personal information has been submitted by a child without appropriate authorisation, we will take reasonable steps to delete it.

13. Changes to this policy

We may update this Privacy Policy when our services, providers or data-handling practices change.

The current version will be published on this page and identified by the “Last updated” date.